FAQ’s

Have a question regarding Prompt? Here are some common questions we are often asked.

The Prompt system was designed by Dr Charlie Corke, Senior Medical Consultant at University Hospital Geelong, developed by Lancom, and seed-funded by the Department of Health & Human Services, Victoria. Prompt is now in use across a number of Victorian public health services with the endorsement of the DHHS.

Once you have decided to take up Prompt, your primary administrator will participate in administrator training. This is to learn how the system works including setup of the organisation and document hierarchy, creating users and permissions plus loading and management of documents.

After this training, your organisation should spend some time deciding how to build your structure, working with the Prompt Product Manager for advice, queries and general assistance.

Prompt supports any file format. Microsoft Word (DOC, DOCX) , Microsoft PowerPoint (PPT, PPTX), Microsoft Excel (XLS, XLSX), Image files (JPG, PNG) and Publisher, documents can be automatically converted to PDF or can be kept in original format for online forms or templates.

Yes, the Prompt software licence agreement is for an initial term of 3 years. Please Contact Us for more information.