Have a question regarding Prompt? Here are some common questions we are often asked.


The Prompt system was designed by Dr Charlie Corke, Senior Medical Consultant at University Hospital Geelong, developed by Lancom, and seed-funded by the Department of Health & Human Services, Victoria. Prompt is now in use across a number of Victorian public health services with the endorsement of the DHHS.

Once you have decided to take up Prompt, your primary administrator will participate in administrator training. This is to learn how the system works including setup of the organisation and document hierarchy, creating users and permissions plus loading and management of documents.

After this training, your organisation should spend some time deciding how to build your structure, working with the Prompt Product Manager for advice, queries and general assistance.

Prompt supports any file format. Microsoft Word (DOC, DOCX) , Microsoft PowerPoint (PPT, PPTX), Microsoft Excel (XLS, XLSX), Image files (JPG, PNG) and Publisher, documents can be automatically converted to PDF or can be kept in original format for online forms or templates.

Yes, the Prompt software licence agreement is for an initial term of 3 years. Please Contact Us for more information.


Prompt is responsible for the application and virtual private network layers. Amazon Web Services (AWS) is responsible for the underlying host-level infrastructure.

Unique email login, potential MFA login, and two-month password resets, 99.9% application uptime.

Automatically applied at the host level by AWS. Applied at the application level via dependency updates deployed by developers at Prompt.

Prompt works with Virtual Private Cloud (VPC) security groups. The application layers in public and private key authentication for remote server access. JWT web token authentication is used as a safe and secure way to authenticate users.

Prompt allows full customisation of user’s roles and access that are uniquely configurable by the organisations Prompt Administrator. This enables you to have total internal control.

Prompt Data is encrypted in-flight using SSL and safely at-rest using private key encryption provided by Amazon Web Services (AWS).

The Prompt team will contact the administrators and key stakeholders with the incident, impact, risk, and plan to move forward.

HTTPS over the Internet.

Underlying hosts of application servers are managed by AWS and patched for vulnerabilities automatically. A small number of utility servers must be patched manually by Prompt and is done on a regular schedule.

Prompt is a cloud-based system housed in Amazon Web Services Sydney Datacentre. Organisation data is kept safe and sound in database document in AWS S3 (Amazon Web Service S3) that offers industry-leading scalability, data availability, security, and performance. It can store and retrieve any amount of data at any time, from anywhere.

Databases are backed up nightly by AWS Relational Database Service. Secondary backups are taken as MySQL backup dumps and stored in S3. Documents are replicated to a second S3 bucket as well as nightly backups taken. All backups are automated and monitored via a third-party contractor, responsible for reviewing daily logs and resolving all issues.