IT Benefits


Prompt uses Amazon Web Services (AWS) which provides an on demand computing platform and APIs. The benefits to utilising such a comprehensive cloud platform includes:

  • Scalability – an auto scaling infrastructure that can expand and contract based on demand.
  • Reliability and redundancy – two instances of any service running constantly, enabling ability to conduct updates in real time without interrupting access.
  • Security – tamper proof, significant auditing focus, a system that is baked in, rather than added on.
  • Geared for growth – globally, potential to move across industries.

Auto-Login & Anonymous User Accounts

Health organisations may have thousands of users, the majority of which only need to find and download information and do not require administrative privileges. To solve this challenge Prompt supports the following advanced user account features:

Secure Auto-Logins

All user accounts have a secure auto-login function which logs a user in simply by accessing a unique URL. Many organisations make use of this feature by publishing an organisation or department wide desktop icon to further simplify access to Prompt.

Anonymous Document Downloads

Organisations can optionally allow the download of documents externally by providing a direct link which can be embedded in another document, website or PDF document. By default Prompt offers the latest version of the document for download so you don’t need to update old links.

Disaster Recovery Ready

Prompt gives you peace of mind and a defined backup strategy to ensure your organisation is disaster recovery ready.

Offline Access

Internal IT teams can create a local DNS entry to use in a DR scenario. This enables the organisation to sync their documents to a local server on a nightly schedule which is unique to the organisation. This means that if there is no internet connectivity, the health organisation can be self-contained and still provide access to documents within the organisation.

Collaborate With Speed

Prompt allows for quick collaboration on documents by syncing the organisations Azure Active Directory.

Email AutoComplete

The Email AutoComplete feature predicts the user’s email address query and provides internal organisation suggestions as the user types. The user can select any of the autocomplete suggestions without manually typing every character of the email address, seamlessly syncing with your organisation’s active directory.

Dedicated Help Desk

We have a dedicated team to attend to your queries.

Our support centre is available Monday to Friday,  8:30am to 5:00pm AEST
(excluding Victorian public holidays).