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Prompt offered the solution to all of these problems. Development was supported by the South-West Regional Health Department. Prompt was first implemented at Barwon Health and subsequently across the Barwon South West region. Many hospitals and healthcare bodies have now adopted it across Victoria and interstate.

Ready access to good reliable clinical guidance is fundamental for safe health care, but it is also important that staff feel supported in their workplace by provision of guidance that makes what is expected of them clear and accessible.

Prompt has now become routine. Playing a part in creating better, safer practice has been a great privilege.

A young patient died in a small rural hospital in the South West region. The Coroner concluded that treatment had been suboptimal and highlighted the absence of clinical protocols available to staff in the small hospital.

The Health Department responded to the report by inviting a solution that would help smaller hospitals obtain and maintain clinical guidelines and that would ensure that these were readily available, up to date and consistent with those in larger institutions.

As we considered solutions it quickly became evident that this might be an opportunity to address significant issues that bedevilled protocol management in larger hospitals at that time. Back then, different hospital departments independently maintained their own protocols (which were generally paper based, kept somewhere in a ring binder). There was great variation in guidance between departments and users often didn’t know where to look. Written protocols were often years out of date. Coordinating and managing protocols in this disjointed system was difficult, frustrating and time consuming.

Like many important safety initiatives, Prompt came out of a disaster.

Organisations using Prompt Documents


Knowledge Based

All the knowledge you need, well documented and stored in a single place for convenient access.
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Export Documents

Export documents in a variety of file formats such as Word, PDF or simply email to a colleague or another organisation.
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Notifications and Alerts

Receive automatic notifications and alerts each time a document is reviewed and updated.
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Result Analytics

Retrieve analytics of search term results by creating a criteria report.
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Community Forum

Find and share information with other health organisations.
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Setup Support

1st year of subscription includes setup of organisation within Prompt Documents.
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Share, copy and edit documents at the click of a button.

Prompt Documents’ simple and modern interface makes it easy to navigate, search, copy and edit documents from your own or other health organisations.

Simplify accreditation processes.

Prompt allows you to attach documents to any number of accreditation frameworks for simple management of your accreditation processes.

Now you can report on all documents that adhere to a specific framework section and see when they were last updated and reviewed.

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