What is Prompt?
Prompt is more than just a cloud-based document host; it is a robust platform designed to facilitate collaboration, streamline communication, and ensure alignment across teams. With its powerful real-time capabilities, Prompt helps teams respond quickly and effectively in high-pressure situations, ensuring the right care is delivered to patients at the right time.
How Prompt Helps You Stay in Control
Real-Time Collaboration for Faster Responses
One of the biggest challenges during a crisis is getting everyone on the same page—literally. With scattered information and differing priorities, teams often struggle to align quickly. Prompt provides a central document hub where everyone—PR, legal, marketing, and executive leadership—can contribute, edit, and approve messaging in real time. Whether that is a new policy structure or a new way of caring for an individual.
Instead of going back and forth over email or struggling with multiple versions of a document, Prompt allows for seamless collaboration. Updates are instantaneous, and team members can see changes in real-time, minimising delays and confusion.
Streamlined Approval Workflows
Crisis management involves not just crafting the right response, but also getting it approved by the right people—fast. With Prompt’s customisable approval workflows, hospital staff can ensure that key stakeholders are involved in the process without causing bottlenecks.
Automated notifications keep the right people in the loop, while the platform’s revision edit features make it easy for decision-makers to give feedback or approve documents, all within a secure, centralised environment.
Version Control for Message Consistency
During a crisis, the last thing your brand needs is mixed messages. Version control becomes critical, as any outdated or incorrect information can worsen the situation. Prompt’s built-in version history ensures that teams are always working off the latest, approved version of any document. This eliminates confusion and guarantees that consistent, accurate information is communicated across all channels.
Access Anywhere, Anytime
A crisis does not wait for you to be in the office. Teams often need to respond while on the go or outside of their office. Prompt’s cloud-based platform ensures that key stakeholders have access to important documents from any smart phone, tablet, and computer, whether they are in the office, at home, or traveling. This flexibility can be a meaningful change when time is of the essence.
Crisis Templates for Preparedness
One of the best ways to avoid panic during a crisis is to be prepared in advance. Prompt allows brands to create and store communication templates for different scenarios—whether it is a new care policy, customer complaints, or product guide. These templates can be easily accessed, customised, and deployed when the need arises, saving time and ensuring a professional, thoughtful response.
Real-World Scenario: How Prompt Averted a Brand Crisis
Consider a smaller rural hospital is facing a new policy rollout. The admin team needs to draft a whole new policy, committees and experts need to review it to ensure compliance, and the nurses or doctors need to prepare responses for concerned patients.
Without Prompt, this would involve a flurry of confusing emails, attachments, and disjointed conversations. But with Prompt, all teams can collaborate on a single document. The result? A swift policy rollout that reassures patients and minimises damage to the brand’s reputation.
In Conclusion
In times of crisis, brands need tools that help them act fast, stay organised, and maintain control over their paperwork. Prompt offers a comprehensive solution to document management, enabling teams to collaborate, approve, and execute in real time.
Whether you are facing a small update or a full-blown policy rollout, Prompt is your brand’s best defence for keeping things under control and all in one place.
